Holland Hydroponic Outlet Shipping Policies

SHIPPING:  We only ship products within the United States, including Hawaii and Alaska. 

Orders are shipped via UPS Ground or FedEx for the Continental USA.

2nd Day Air option is available and may be changed in the shopping cart. 
All orders placed requesting the 2 or 3 day shipping options must be placed before 11:00 AM (eastern) Monday - Friday in order to be shipped that day, or will be shipped on the next coming business day.  Your order will arrive to you in 2 or 3 business days (depending on which expedited shipping method you've chosen).   By UPS standards, business days are defined as Monday through Friday.  Saturday and Sunday don't count. Please take this into consideration on all expedited shipping orders. FedEx does deliver on Saturdays! NOTE: hazardous materials such as pH adjusters cannot be shipped 2nd day air.

Order shipping may be delayed near Holidays as our store and UPS is closed for major holidays.

UPS and FedEx tracking numbers are emailed to you upon shipment your order.  Track your order by UPS or FedEx tracking number Michigan shoppers - expect standard delivery within 2 business day - usually next day!

USPS - We understand that some homes can only receive delivery to PO boxes.  Although we don't offer this option in the shopping cart we will ship USPS if needed.  Please detail your request in the "Special Instructions" portion of your order.  Due to credit card fraud, we can only ship to the cardholders address so it must match the PO box.

Ship to any address - Orders pre-paid by money order or cashiers check can be shipped UPS to any address in the lower continental US. 

Still have shipping questions?  Call us at 877-939-6900 or send an email.

PACKAGING:  Rest assured your order will be delivered safely. 

We spare no expense on packaging.  Rarely is a product damaged during shipping.  See customer feedback.

Organic products are protected from contamination within our packaging as we use mostly green CFC free peanuts.  Are you a recycler?  Many UPS Stores accept packing peanuts for recycling!

Discreet packaging - Orders are packed in plain unmarked boxes with the return name of Holland Hydroponic Outlet

Hazmat Approved - Our shipping department is trained to safely ship hazardous pH liquid products to your doorstep. 

PAYMENT POLICIES:  You have choices!

Credit Cards – Holland Hydroponic Outlet accepts Visa, MasterCard, and Discover credit cards.
In order to help deter growing credit card fraudulence usage, all credit card purchases must be shipped to the cardholder's billing address.  Credit cards are processed at the time of shipping.

Money Orders -  Purchases pre-paid with money orders or cashier's check can be shipped to any U.S. address of your choice.  Our online shopping service offers a convenient option to place your order online.

PRINT THE ORDER AS THE DIRECTIONS SPECIFY.  REMEMBER TO INCLUDE THE PRINTED ORDER WITH YOUR PAYMENT SO THAT WE KNOW WHAT YOU WANT AND WHERE TO SHIP IT.  If this information is not included with your money order or check payment, it WILL delay shipping of your order. 

Save both your money order receipt, and your money order shipping information for your records.  If a payment is lost in transit, we will require this information.  

If you send your payment with a "signature required", please make a note to the driver to deliver after 12:00 pm (noon).   We strongly urge you to send your payment to us by UPS or FedEx - call or email us with the tracking number immediately after sending your payment.  The faster you get your payment to us, the faster we can get to work packing and shipping your order.  Payments sent by U.S. Postal Service may be delayed.

Personal Checks - We are required to hold personal checks for up to 10 business days before shipping the order.

In-Store Pick-Up - You can save yourself time, and insure that we have everything in stock by sending us an email or calling us in advance with your list of items. We'll have your order ready to go when you get here! (Please give us as much advanced notice as possible for us to get your order ready.)

Sales Tax - A 6% sales tax will be applied to your order if you take delivery within the state of Michigan.  Shipping elsewhere?  No sales tax for you!

Shopping cart is VeriSign secured and Hacker Safe.

PRIVACY:  Holland Hydroponic Outlet does not keep any customer records.  Email addresses are never divulged to any other person or company. 

FREE SHIPPING:  With the exception of a few heavyweight or oversized items, Holland Hydroponic Outlet gives you free shipping on orders totaling $250 or greater when shipped UPS Ground or FedEx Ground to the following states:

Alabama - AL
Arizona - AZ
Arkansas - AR
California - CA
Colorado - CO
Connecticut - CT
Delaware - DE
District of Columbia - DC 
Florida - FL
Georgia - GA
Idaho - ID
Illinois - IL
Indiana - IN
Iowa - IA
Kansas - KS
Kentucky - KY
Louisiana - LA
Maine - ME
Maryland - MD
Massachusetts - MA
Michigan - MI
Minnesota - MN
Mississippi - MS
Missouri - MO
Montana - MT
Nebraska - NE
Nevada - NV
New England 
New Hampshire - NH
New Jersey - NJ
New Mexico - NM
New York - NY
North Carolina - NC
North Dakota - ND
Ohio - OH
Oklahoma - OK
Oregon - OR
Pennsylvania - PA
Rhode Island - RI
South Carolina - SC
South Dakota - SD
Tennessee - TN
Texas - TX
Utah - UT
Vermont - VT
Virginia - VA
Washington - WA
West Virginia - WV
Wisconsin - WI
Wyoming - WY

Sorry, Alaska and Hawaii not included.

Orders shipped to P.O. Boxes do take longer - about 7-10 days for delivery.